4.8
Membro di OutdoorsyRivenditore dal gennaio 2021
Comunicazione
590% di tasso di rispostaRisponde generalmente in meno di 6 ore
Chi è Mo Ayub
I am proud to call Las Vegas home since a decade. I love to travel and take road trips to nearby national parks and enjoy the great outdoors. During the Covid-19 pandemic, I researched and invested in a new way to vacation - RV comfortably to your favorite destinations! You can conveniently reach me on my mobile phone 24/7 not only in case of emergencies, but also to ask me questions or advice during your trip. I will assist you in every possible way to have a memorable time in my motorhome!
4.8
Membro di OutdoorsyRivenditore dal gennaio 2021
Comunicazione
590% di tasso di rispostaRisponde generalmente in meno di 6 ore
4 veicoli in affitto
Ricordi di viaggio con il veicolo di Mo Ayub
Bradley A.
5ottobre 2024
Mo was very easy to coordinate with and really took the time to ensure that we had a good understanding of the vehicle at the onset. Would gladly book with Mo again in the future.
Abrar Z.
5agosto 2024
I had a great experience renting from Mo. He was available for any questions any time of the day.
Luigi G.
5luglio 2024
extraordinary experience!! Mo's treatment from the beginning was very good, he was clear, patient and gave us good advice for our trip!! He was available all the time and it seems that he is very professional in his work. The RV we rented was our home for several days and it worked perfectly! It's just a matter of paying attention to the instructions and, honestly, it's very comfortable! The refrigerator is spacious and cools quickly. We rarely used the shower because we preferred to bathe in the campground, but it is comfortable and a good size. The unit is very clean and well maintained.
5 Photo inviate da Luigi G.
Brianna D.
5giugno 2024
William M.
5giugno 2024
We had a trip planned and we’re set to pick up from cruise America, and the RV they tried to give us was horrific. I reached out to MO last minute and he called me and got all the details and saved our trip to Tahoe and our friends wedding we were attending. Mo is simply the best!
2 Photo inviate da William M.
Mary M.
5aprile 2024
Great
Anna M.
5aprile 2024
Richard C.
4aprile 2024
Mo stepped in when another host had to cancel a few days before our trip (Outdoorsy were brilliant at helping us find an alternative). We were happy with the RV; it provided almost everything that we needed and was easier to drive than I thought it would be (first time RV driver). Mo was very good at answering any questions we had, before and during the trip. He was delayed by about an hour for both pick up and drop off (the meeting place is a car park rather than a private residence), which caused minor inconvenience.
Kimberly M.
5marzo 2024
Amazing first RV trip. All the comforts of home needed to make our trip amazing.
1 Foto inviate da Kimberly M.
Greg H.
5marzo 2024
Mo was an excellent host! He accommodated our trip on short notice after another host canceled. He was flexible with us and his RV was perfect for our trip. It was maintained well and worked with no issues for our week-long trip. We would highly recommend Mo to anyone wanting to rent an RV in the Vegas area.
1 Foto inviate da Greg H.
Jessica M.
5febbraio 2024
Mo was an awesome host. He prepped us in advance that things can break in RVs, which we knew was common, but he said would be there to help if needed. Sure enough, part way into our trip, our heater stopped working so he drove all the way out to meet us, fixed the heater, and brought us electric space heaters in case it happened again. He also took the time to show us how everything worked when we picked it up, gave us a lot of tips to help us plan our route, and was very accommodating on pickup/drop off timing. Things are never perfect on RVs, so it is nice to have a host you can count on.
Serina B.
5novembre 2023
This was our first RV trip and it was unforgettable! Mo was incredible! We had an issue with the toilet our second or third day in (a small piece broke that was needed to open the drain when flushing) and Mo drove 4 hours one way to fix the issue. We didn't have to change any of our travel plans, he just met us where we were headed and fixed it while we were at lunch! First RV trip was a true success with many memories made! I can't enough good things about Mo!
4 Photo inviate da Serina B.
James K.
5novembre 2023
risposta di Mo
Thank you for leaving me a positive feedback :)
Paul C.
1settembre 2023
Multiple problems with our RV rental.
1. extremely dirty on pick up, (photos attached of dirt on rags used to clean) no broom provided, windows dirty (see pictures).
2. Bed sheet dirty (see picture)
3. When driving RV @ 50mph & above steering wheel shakes (see video).
4. Step into RV does not work. (see pictures) Husband has had previous back surgery. This step is crucial getting in and out of RV. He is using the driver’s door to get in and out of the RV. Myself (passenger) “kinked my left knee getting out of camper without step. I will be having a physician check my knee when we arrive home if knee continues to be an issue.
5. Refrigerator NOT working - have lost all food. Having to buy cooler & ice repeatedly. Having to eat out mostly as unable to prepare meals (added expense). We were told we would have a grill. No grill provided. Sent owner a text message that fridge was not working, his response was "have you tried dry ice?"
When we picked up the camper the fridge was warm. He stated he had "just turned it on and sometimes out here in the desert you need to buy dry ice to help keep fridge cool." We did buy the dry ice ($15.00 charge) this did not do anything. **This statement made no sense to us but then again, we don't live in the desert, so we bought the dry ice!
6. Window over table broken (not useable - owner has duct taped window shut). Window over sink not useable as screen is broken and does not stay in so unable to use this window w/out screen due to bugs. (see pictures). We are in the desert and without windows being open it is extremely hot and difficult to sleep.
7. Side door of camper is missing a screen on the door. Also, unable to use.
8. Unable to use RV awning (it has rained) as you'll see it has been "torn off”. When asked about the awning owner stated "for insurance reasons he had to take it off". (see picture of damage where awning was).
9. Shower is not useable! Door has 3 panels of glass that are all off the track. (Very DANGEROUS) When owner was told he stated " I have been waiting for a replacement since COVID”.
We are now having to make reservations at multiple campgrounds, so we shower. Another added expense on top of the $4,888.00 we have paid for this RV rental.
10. All outdoor lights are not working.
** We are in day 6 of this horrible vacation. We would have called RV owner, Mo to come take the camper, but due to having to make multiple reservations @ campgrounds last minute, they are non-refundable.
To say this is unacceptable is an understatement. We have been planning this trip for quite some time and cannot believe the poor condition of this RV.
It is terrible to be taken advantage of. Not only on top of the $4,888.00 for the RV rental we paid for airline tickets to Las Vegas from Boston to rent this RV.
The additional costs we have endured do the poor upkeep of this RV is something we did not intend on spending.
Mo seems genuine at first but then clearly just takes the money and does not care about his "customers" Please DO NOT rent from him. I promise you it will be nothing but frustrations.
I am in contact with OUTDOORSY in hopes of getting a refund. The fact we will have to eat all the reservations both at campgrounds and the dinner costs because we had no food / no fridge /no grill to cook we added that expense of eating out which by they way is not easy as we did not have a car in tow to un hitch to go out. Once the RV was plugged in/electric/septic etc ...to much work all around.
1. extremely dirty on pick up, (photos attached of dirt on rags used to clean) no broom provided, windows dirty (see pictures).
2. Bed sheet dirty (see picture)
3. When driving RV @ 50mph & above steering wheel shakes (see video).
4. Step into RV does not work. (see pictures) Husband has had previous back surgery. This step is crucial getting in and out of RV. He is using the driver’s door to get in and out of the RV. Myself (passenger) “kinked my left knee getting out of camper without step. I will be having a physician check my knee when we arrive home if knee continues to be an issue.
5. Refrigerator NOT working - have lost all food. Having to buy cooler & ice repeatedly. Having to eat out mostly as unable to prepare meals (added expense). We were told we would have a grill. No grill provided. Sent owner a text message that fridge was not working, his response was "have you tried dry ice?"
When we picked up the camper the fridge was warm. He stated he had "just turned it on and sometimes out here in the desert you need to buy dry ice to help keep fridge cool." We did buy the dry ice ($15.00 charge) this did not do anything. **This statement made no sense to us but then again, we don't live in the desert, so we bought the dry ice!
6. Window over table broken (not useable - owner has duct taped window shut). Window over sink not useable as screen is broken and does not stay in so unable to use this window w/out screen due to bugs. (see pictures). We are in the desert and without windows being open it is extremely hot and difficult to sleep.
7. Side door of camper is missing a screen on the door. Also, unable to use.
8. Unable to use RV awning (it has rained) as you'll see it has been "torn off”. When asked about the awning owner stated "for insurance reasons he had to take it off". (see picture of damage where awning was).
9. Shower is not useable! Door has 3 panels of glass that are all off the track. (Very DANGEROUS) When owner was told he stated " I have been waiting for a replacement since COVID”.
We are now having to make reservations at multiple campgrounds, so we shower. Another added expense on top of the $4,888.00 we have paid for this RV rental.
10. All outdoor lights are not working.
** We are in day 6 of this horrible vacation. We would have called RV owner, Mo to come take the camper, but due to having to make multiple reservations @ campgrounds last minute, they are non-refundable.
To say this is unacceptable is an understatement. We have been planning this trip for quite some time and cannot believe the poor condition of this RV.
It is terrible to be taken advantage of. Not only on top of the $4,888.00 for the RV rental we paid for airline tickets to Las Vegas from Boston to rent this RV.
The additional costs we have endured do the poor upkeep of this RV is something we did not intend on spending.
Mo seems genuine at first but then clearly just takes the money and does not care about his "customers" Please DO NOT rent from him. I promise you it will be nothing but frustrations.
I am in contact with OUTDOORSY in hopes of getting a refund. The fact we will have to eat all the reservations both at campgrounds and the dinner costs because we had no food / no fridge /no grill to cook we added that expense of eating out which by they way is not easy as we did not have a car in tow to un hitch to go out. Once the RV was plugged in/electric/septic etc ...to much work all around.
risposta di Mo
I thank for the time my guests took to write a review. I am so sorry that my RV did not meet their expectations. I would like to point out that expectations were unrealistic, and walk-through instructions were not followed correctly for the issues they encountered. Some allegations are outright false, which I will clarify below. I will try to keep my response very objective.
13 Photo inviate da Paul C.
Luz S.
5agosto 2023
Bettina A.
5luglio 2023
Mo and his RV were absolutely wonderful. It was our first RV experience and Mo was always available for any questions. He gave us a super detailed explanation upfront, and the RV is super comfortable. Couldn’t have had a better experience. Thanks, Mo!
