Chi è Luis De Jesus

We love outdoors!!f! We are an active family but we don't have as much time as we would like to to enjoy our RV. That is why we decided to rent our RV to put our beautiful home away from home to a good use. Hope you have a great time with our baby!!!

4.7

Membro di OutdoorsyOspite dal febbraio 2021

81% di tasso di rispostaRisponde generalmente in meno di 12 ore

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Mike L.

1dicembre 2021

Honestly one of the worst experiences of my life that left me over $1500 in the hole. What started out as a happy family vacation turned into the worst nightmare anyone could imagine. On November 5th the owner delivered and set up the camper at Ft. Desoto Park. The weather was pretty windy and raining. I met him onsite while he was setting everything up in the rain. The owner put the awning out and told me not to put it out all the way because the water collects on the left side and that he has had problems in the past with it falling down because of the weight of the water. This should have had been a major red flag for me, but not know much about campers and because he was so nice it made me trust him. We went inside to get out of the weather and he showed me how to control the lights and so on. We exchanged telephone numbers and he left. My friend and I sat inside for 20 minutes until we heard a loud bang. The awning had collapsed right where he said he had had problems with it. I called the owner immediately, and he didn't seem concerned, said it has happened before and to try to roll it up. I was able to get it back up, but the bracket and support had broke completely off. The owner was 20 minutes down the road and never bothered to turn around to help me or come look at it.My family and I stayed at the campsite that weekend and the owner returned two days later to pick it up. When he arrived he was nice, and again didn't seem too concerned. I helped him strap it down for traveling down the road, and even gave him one of my ratchet straps. My wife and I cleaned everything inside the camper and had only slept in the beds. We never used anything in the kitchen to cook with, or even use the bathroom because Ft. Desoto has hot showers. I knew ahead of time I was going to be charged a $50 dumping fee which I thought was a little high, but I was ok paying that. Then after I got home the owner charged me $50 extra for "extra cleaning." I messaged him to ask why he took $50 from my security deposit and he said the outside was dirty where the rain splashed dirt. He sent me pictures, which I posted below, so you can form your own opinion if you think that is "heavily soiled" and would require an extra $50 fee. I asked him why he didn't point it out when he picked it up, because there was a water hook up there and I could have rinsed it off. The Owner said that he would refund me the money but still has yet to do so.The owner filed a claim against me for the damages and because of the rental agreement I was liable for the damages even because of inclement weather and having only had possession for 20 minutes. The deductible is $1500 but the damages totaled $999.32. I spoke with an attorney and I have a case but unfortunately, it would cost me more money to fight it then it would to pay the $999.32. It isn't about the money to me, it is about the principle.

Chi è Luis De Jesus

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