14 recensioni
(4.8)Tracy W.
2aprile 2025
I needed to book an RV to visit a terminal relative in NC and we have a severely disabled son who needs to lay when traveling. Communication was great, very helpful answering questions. Picked the RV up and packed, ready to leave and no power inside. Delayed trip an hr until someone figured out generator line wasn’t hooked up and it was that long until 24/7 called back. It was like riding in a box truck. My 6’5 husband was nose to the steering wheel, side mirrors don’t adjust for someone his height, every bump was felt, inside rattles were very loud. Made it safely 11 hrs. Way home a week later, put a blanket in between screen door and door, duct taped them together and the rattles were a bit better..warning lights for advance trak came on then no hill assist. Went off after getting gas. Rain on 95 at night and needed wipers which were absolutely unsafe. Had to drive 45. We lost all interior power (lights/outlets) 1/4 way home because the plug bounced out of the socket for generator. Returned the next day, asked for some type of compensation and never heard back except to say they charged for extra mileage.
risposta di Carefree
Hi Tracy - Thank you for your review and we are sorry the trip did not meet your expectations. We make every effort to make sure our renters are informed prior to leaving for the trip. Please do not blame our company for discomfort your husband had due to his height or penalize us for your dissatisfaction with a manufactured vehicle. Our technicians completed a full check in on return and found the items mentioned to be in working order. We always recommend to come out and see/drive the vehicle prior to a trip if you have specific concerns. We complete hundreds of rentals each year take pride in providing a fun & safe RV to our customers as well as providing a full detailed orientation prior to the trip. We are always just a phone call or text away!
Jim B.
5febbraio 2025
When ever I get jammed up and need a really nice coach for a job. Steve always takes care of me.
Pat M.
5novembre 2024
Christine and the guys made the entire process smooth and no issues. Thanks
Chris A.
5novembre 2024
Paul J.
5settembre 2024
As always the staff and vehicles are top notch
Morgan T.
5agosto 2024
Easy process. Great communication. Friendly staff.
John K.
5luglio 2024
They are truly carefree!
John F.
5luglio 2024
Navion was easy to drive and very comfortable. Lots of tech that was pretty easy to understand and operate. Carefree staff were all very cordial and helpful. Called tech line once and got a prompt response. Well run business!
James C.
5luglio 2024
We rented a larger RV this year (Year 20 and at least 3rd or 4th with Carefree) and it was fantastic! We had a minor issue with lowering the above-cabin loft bed, but Tech support was great and helped us pinpoint the fuse issue and we were able to swap out the bad one. It was resolved very quickly! We all had a blast -- thanks again, as always!
Bill H.
5aprile 2024
Dino M.
5luglio 2023
Great experience! They were very helpful when I had questions. Would highly recommend.
Jeffrey K.
5luglio 2023
This was our first time not only renting, but using an RV. The process was very easy, and everyone we met was friendly and happy to answer questions. Fantastic experience, we’ll do it again!
Joshua C.
5ottobre 2022
Akiva R.
5aprile 2022