10/10 would book again!This was our first experience with an RV as well as with Outdoorsy and we could not have asked for a more wonderful experience. The Trans were so wonderful to rent from! From the outset, Thanh reached out to connect, ask about our trip, offer tips and was so wonderfully communicative and quick to respond that we started to be more careful about when we actually sent him messages or asked questions so we were respectful of his time. It really created such a great feeling as we were preparing for our trip that we were renting an RV from someone who cared about making sure we had a good experience and set us up for success!The RV itself is wonderful and incredibly comfortable, very clean and very well maintained -- we had a large family group of 10 spread out across this RV and another camper. We had plenty of space for lounging comfortably, hanging out, etc. Also fairly comfortable to drive for beginners.The Check-in/Check-out process was fantastic. Thanh spent an hour walking us through everything required of RV life -- the grey/black water tanks, making sure we knew the proper way to connect and dump. Setting camp up was a breeze. I feel compelled to note this in particular -- the other camper was rented by someone else in our group and they were not given any kind of "orientation" and actually encountered some issues with hooking things up correctly the first time. So to have Thanh spend that time with us at the beginning of the trip was really key. Check-out was great too -- Thanh was very fair with how we did the walk through and handled the deposit pieces.The RV was well stocked -- there were pantry supplies left from previous renters (in a very thoughtful way, not a "we left our trash here" way), for instance there was cold water in the fridge when we picked it up. We made sure to pass the favor forward. Thanh procured some extra camp chairs for us, made sure we had plenty of towels and fresh linens, and the kitchenette had everything we needed for camp cooking, including an outdoor portable propane stove that we relied on more than anything during our trip (it was pretty hot and dry where we were, so had to be careful about campfires and not too keen on heating up the RV with the oven. That little stove was clutch!).Our trip itself was magic - we spent two weeks driving a big loop through the Badlands, Glacier, Yellowstone and Grand Teton national parks. In retrospect - I think we would focus on a smaller area so that we did less driving. But we had an incredible time exploring incredible places in our country!
11 Photo inviate da Jennifer R.
