45 recensioni
(4.7)Gisel R.
3settembre 2024
Eddie is a nice chap - allowed us to see the vehicle before renting.
We booked 3 months July - Sept. On May 31st we reduced the trip duration from end Sept to mid Sept. Eddie would not make even a partial refund of the last two weeks- almost $4K. Says it took it off his books until end Sept, but given the notification of the reduction was May 31st, he had 1 month to make the vehicle available again from mid-Sept. During our trip one of the lenses of the 5 lights on the roof fell off. Nothing touched the roof so clearly it was never properly secured. Eddie charged $60 for this claiming the cost of the lens was $50 and $10 for the 90 seconds labor to reattach it. The lenses on Amazon are $46 for 5 so Eddie is not exactly telling the truth here. I’ll be disputing this charge with Outdoorsy although Eddie said I would be wasting everyone’s time by doing so. Also check the tire pressures before driving away. Ours were 15 PSI too low all round and Eddie could not tell us the correct pressures when phoned
We booked 3 months July - Sept. On May 31st we reduced the trip duration from end Sept to mid Sept. Eddie would not make even a partial refund of the last two weeks- almost $4K. Says it took it off his books until end Sept, but given the notification of the reduction was May 31st, he had 1 month to make the vehicle available again from mid-Sept. During our trip one of the lenses of the 5 lights on the roof fell off. Nothing touched the roof so clearly it was never properly secured. Eddie charged $60 for this claiming the cost of the lens was $50 and $10 for the 90 seconds labor to reattach it. The lenses on Amazon are $46 for 5 so Eddie is not exactly telling the truth here. I’ll be disputing this charge with Outdoorsy although Eddie said I would be wasting everyone’s time by doing so. Also check the tire pressures before driving away. Ours were 15 PSI too low all round and Eddie could not tell us the correct pressures when phoned
risposta di Eddie
As you can see from my average of 4.8 star reviews on my profile, I do everything I can for my renters. They said this was a 5 star experience until the day after they returned when I had to charge them $60 to replace a light. They informed me they lost the light cover during their trip. As with common sense, you have to get a specific light, not just any random light on amazon. The price is correct as per the receipt with $10 labor to order and reinstall. They also failed to read the cancelation policy posted on outdoorsy website and my listing page. They booked this trip in January and decided changes needed to be made 5 months later, just before the trip. I informed them about the cancelation policy for those days and the time that has elapsed. This was not a problem until the day after return and even then they said they understood per policy. For the tires, this is a brand new RV that had 1000 miles on it on the departure date. I have certification about the tires as they are brand new and prepped by the dealer and checked by me per policy and signed off on by the renter. They did call me before their oil change about what the PSI should be after putting on 11,000 miles. I let them know that the listed PSI is on the tires themselves as with all tires. Even after presenting clear documentation and reviewing all facts, they said they wanted to dispute the valid charge for the light. I informed them that is their right but then I will not waste anymore time discussing this as I do not discuss active disputes and will follow outdoorsy protocol. Not sure why they chose to list false statements in a review as all is proven false with documentation for this brand new RV. I even went above and beyond for this couple as I opened my shop up on a day it was closed for them just to come see the RV before renting. They also called me countless times after 10pm throughout the trip with questions that were answered during the walkthrough and written on their walkthrough guide I gave them, which I answered despite informing them I would be unavailable between the hours of 10pm-8am.
2 Photo inviate da Gisel R.
Alexis C.
5settembre 2024
This was my first RV experience and overall it was pretty great. Eddie was very thorough and patient with me during the walk through. It was a brand new (2025) van and I was a bit nervous about it. He provided laminated sheets with QRS codes to access short how to videos from dumping to furnace operation. Communication with him before and during the trip couldn't have been better, texts were answered immediately. The van drives like a dream and just sips gas. Everything listed worked as it should. The AC did a great job with the windows covered and the rear bathroom closed off. I did have to borrow a water pressure regulator from the park office, pressure was really high. I was actually the first person to get to rent this beautiful van. I did not have a shaded or concrete site. It was hot and rained one day. I would have loved an awning.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
3 Photo inviate da Alexis C.
Moises T.
5luglio 2024
Our first ever experience with an RV and it was awesome! Eddie explained everything we needed to know on operating the rv which made it easier for us to enjoy our camping experience. No issues with the rv, everything went perfectly fine! I would totally recommend getting an rv through Eddie as he does a great job taking care of his equipment.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Jorge G.
5giugno 2024
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Vijay G.
5giugno 2024
Awesome experience renting from Eddie. Very prompt with service and friendly.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Daniel N.
5maggio 2024
I’ll definitely be going straight to Eddie next time. He was very reliable and responsive. He runs a legitimate operation and treats his business and customers professionally.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
2 Photo inviate da Daniel N.
Jorge S.
5maggio 2024
We had an amazing time with Eddie’s trailer. Eddie is a clear communicator and was readily accessible whenever any issues occurred. The walkthrough was extremely helpful as it was the first time we ever did a road trip with a trailer. We got the kitchen box and bed set which really helped us out since we flew in from New York to Texas. Our adventure through the southwest wouldn’t have been possible without this fantastic rig. Highly recommend!
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
7 Photo inviate da Jorge S.
Jana R.
3maggio 2024
The van only has four seatbelts. The listing stated eight seatbelts.
risposta di Eddie
During the walkthrough, you stated its use of 2 people visiting a relative. It was then brought to my attention late that night after the RV had been gone several hours that 8 seatbelts were instead needed. I offered for you to return the unit for a full refund or for me to make adjustments to accommodate the additional passengers that were not mentioned during booking or departure. You refused either service and chose to keep as is.
Lauren H.
5maggio 2024
Eddie was a wonderful host for our very first RV trip! He made the process easy, fully explained all the features of his RV, and he is remarkably easy to reach if we had questions or problems (we didn’t). We would absolutely rent from Eddie again.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Christopher W.
5aprile 2024
Eddie was great, communicating whole time. When I had move my pickup time an hour was no issue.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Sarah T.
5aprile 2024
We can't recommend Eddie and his RV any higher. We did not have much experience in an RV and Eddie's review and instructions were invaluable and really put us to ease on being able to make our trip as enjoyable as we hoped. The RV is in really great condition but more importantly, Eddie was ready to help us with anything we struggled with. In the end, we didn't have a single issue but communication with Eddie was grand and kept our minds at ease.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Maggie A.
5aprile 2024
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Matt T.
5aprile 2024
Great trip to see the Eclipse!
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Eric L.
5marzo 2024
The RV was very clean and ready to go when I picked it up. He explained all the systems and made sure I knew how to operate before I left. I had no problems at all with the RV on the trip and everything worked well. I washed it and returned it, and Eddie only charged me for the appropriate things that were needed to get it ready to rent again. Overall, the great experience and I would rent another RV from Eddie without hesitation.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Janelle D.
5marzo 2024
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!
Chris S.
5marzo 2024
Well maintained RV. When we had a few minor issues Eddie was on call. Would recommend.
risposta di Eddie
Thank you so much for choosing my RV for your trip! Please contact me anytime you need a rental!