Comunicazione
4.7Chi è Mackenzie Andersen
Hello! We are the Andersen Family. We love getting to spend time in the outdoors with our two girls and our bulldog Coconut. Spending time with our family is our greatest joy and we love being able to share our love of camping and exploring with others. We have been RVing for many years and enjoy the comfort and freedom it provides for trips. We hope you create beautiful memories on your adventures!
Comunicazione
4.7Ricordi di viaggio con il veicolo di Mackenzie Andersen
Keith M.
5novembre 2024
2 Photo inviate da Keith M.
Hannah A.
5luglio 2024
Shawn T.
5maggio 2024
Keshiyena P.
5maggio 2024
1 Foto inviate da Keshiyena P.
Thetrice T.
4maggio 2024
The RV itself is just as the picture shows, it added a nice luxury feel that was enjoyed by all.
This was my first RV experience, I was very hesitant but Mackenzie answered all my questions and provided resources I could use to research.
Although there were a few mishaps TY and Mackenzie were very professional and came to the local location to assist. Their customer service and patience were very accommodating.
2 Photo inviate da Thetrice T.
Ward P.
5aprile 2024
Carey B.
1dicembre 2023
When we returned it. We were promised a refund by the husband of Mackenzie.. After a refund agreement was reached and confirmed with Outdoorsy. Mackenzie called us later and told us they would not honor the agreed upon refund. It is sad and criminal that they are allowed to get away with this.. ! We will never rent thru Outdoorsy again. as we have no recourse other than to sue" these folks from out of state.
risposta di Mackenzie
As you know, we reached out to you immediately when you encountered the problem with the battery and you refused our offer of a video chat, or even my husband’s offer to make the hours-long drive out to help you. We tried to contact you many times during the trip to discover what was wrong but you chose not to respond. We even messaged and called you about using the Outdoorsy 24/7 support or included roadside assistance, whose help you declined. When you returned a day early, we refunded you for that day, and didn't even charge for the propane/fuel fill. My husband inspected the RV when it was returned and found all systems functional, like he demonstrated to you, and you signed off on at the beginning of the trip. Outdoorsy and us both explained that we could not refund you for the full amount of your trip after using it for 3 weeks. (Surprisingly, not even after you belittled and made fun of the support member for their race and ethnicity.) I wish you luck on your future endeavors and hope you ask for the help you need, or if something is actually wrong, you can get it resolved before threatening and demanding a full refund after the fact.
Christopher P.
5novembre 2023
Phil M.
5ottobre 2023
Lou A.
5ottobre 2023
2 Photo inviate da Lou A.
Andrew H.
5ottobre 2023
risposta di Mackenzie
Edwin W.
5agosto 2023
Dustin R.
5luglio 2023
risposta di Mackenzie
Kristian K.
5giugno 2023
/Kristian from NC
risposta di Mackenzie
1 Foto inviate da Kristian K.
Nikolas S.
5giugno 2023