Recensioni

3 recensioni

(3.7)

Jimeale H.

1ottobre 2024

AWFUL experience. RUINED our weekend. Had a seamless exp last year. Rented again and it was a EPIC disaster.When he came 730pm following day, he fixed it and i also told him trailer was leaking underneath and he fixed that after making a trip to lowes. He wasn't able to fix the oven. (Massive inconvenience as i was trying to put my unshowered children to bed) He said my wife is going to refund you some $ we are sorry. (ALL JUST WORDS.. didnt do any type refund despite no water and toilet flooding and sewage smell)

risposta di Hollie

This is the message we sent you:We are, unfortunately, going to be filing to keep the security deposit. We understand that your stay was not what was expected, in regards to functionality and ease of use. And for that, we are sorry. We want to offer everyone a hassle free experience, and that doesn’t seem to be what you had.
However, because of the issues that you had, we are able to take it to a vendor to get it looked at. So thank you for being vocal about what was going on.However, we have a strict no pet policy. By wanting to provide a hassle free experience, that inlcudes removing the possibility of pets. While there, Ryan said there were two Dachshund dogs in there. Regardless of how long they were in there, the amount of dog hair throughout the rig and the muddy paw prints imbedded on the leather pullout couch in the living room area is too large of a health and safety risk for any potential future renters for us to ignore.The cost of hiring a company to come out and deep clean the rig, loss of use while the rig is being cleaned and then the repairs in throughout, regardless of fault or normal wear and tear versus the time and cost of me doing it myself (buying the sanitizing products for pets, buying a steam cleaner/deep cleaner to clean the sander out of all cloth things, replacing the bunk mats and potentially pullout couches in two areas is more than the security deposit covers.

1 Foto inviate da Jimeale H.

Melissa F.

0novembre 2023

Hollie Mulvihill canceled the booking 2 days before departure. This is an automated posting.

Robert M.

5novembre 2023

Hollie and her spouse were nothing short of fantastic. They were caring and addressed all our needs. Their RV was comfortable and more than met the needs of my wife and children. While the RV was great, the hosts were even better. Highly recommend Hollie for your camping adventure needs!

risposta di Hollie

Thank you so much for being so understanding. You and your family were such a treasure to meet. We hope to be working with you for any future planned trips! Happy Holidays.

Jimeale H.

5ottobre 2023

Wonderful time. Everything was perfect. Loved the powerful shower pressure and hot water, the bed was so comfortable.
Can’t wait to stay again !

risposta di Hollie

Jimeale, thank you so much for choosing us to stay with. We thoroughly enjoyed having you as a guest and look forward to helping you make wonderful memories with your family!
-Hollie