21 recensioni
(4.6)
Michael A.
5agosto 2023
OMG! The trip was fantastic thanks to Jacqueline's van. Her and her husband were super kind and helpful from start to finish and always available if we had a question concerning the van while on our trip. The van was super clean, drove soooo smoothly, comfy, plenty of storage and all the listed features worked great. I would defiantly take this van for another spin around Texas and beyond.
Cheers!
Cheers!
1 Foto inviate da Michael A.
Nichole B.
4maggio 2023
Felice M.
5settembre 2022
The owners were super nice and helpful throughout the entire rental. Very nice luxury RV can!
Barclay R.
5giugno 2022
Jacqueline and Shon were great hosts and the vehicle was perfect for our travels. We only used it for transportation and comfortably sat our party of seven with luggage for a week. The van drove very well and the owners went over the vehicle functions in detail and were quick to answered any questions we had during our trip.
The van was much easier to drive that expected and very smooth driving. It was a great experience.
Highly recommend for renting from Jacqueline and Shon.
The van was much easier to drive that expected and very smooth driving. It was a great experience.
Highly recommend for renting from Jacqueline and Shon.
James H.
5luglio 2021
Prior to my trip Jacqueline reached out to me to discuss details about my trip and the RV, It was a pleasure dealing with her throughout the entire process from discussing plans thru pickup and drop off.
Upon pickup the RV was clean in/out, we did a walk around / thru during which we went over all the systems and proper operation. The RV was stocked with thoughtful items including sanitizer, paper plates and plastic utensils.
The RV drove well and the rear bed was larger and more comfortable than expected. The size of the RV was perfect driving down country roads and had power to pass "Sunday" drivers when necessary. The only thing is your basically driving a sail so when windy or passing trucks it gets your full attention and both hands on the wheel. I'm looking forward to booking another trip in Jacqueline RV.
Upon pickup the RV was clean in/out, we did a walk around / thru during which we went over all the systems and proper operation. The RV was stocked with thoughtful items including sanitizer, paper plates and plastic utensils.
The RV drove well and the rear bed was larger and more comfortable than expected. The size of the RV was perfect driving down country roads and had power to pass "Sunday" drivers when necessary. The only thing is your basically driving a sail so when windy or passing trucks it gets your full attention and both hands on the wheel. I'm looking forward to booking another trip in Jacqueline RV.
Scott P.
5aprile 2021
This RV is perfect for a couple. Jacqueline and Shon did a super job walking us through the operations of their Airstream in all facets. Honestly, driving this vehicle is super easy - you will feel comfortable with it. Shon rides with you on a short test drive to make sure all is good. While we didn't need to, they made themselves available around the clock with cell #s should we have any questions. Also have a binder with applicable roadside assistance #s, etc. I felt very comfortable with their "baby". We actually lived in it for a week and loved it! Creation Museum to Ark Encounter to Gatlinburg and The Great Smoky Mountain National Park! Would rent it again in a nano second!
2 Photo inviate da Scott P.
Mark K.
5aprile 2021
Jacqueline and Shon were great to work with. They we very prompt and thorough with both the drop-off and the pickup. Jacqueline called the day before to let us know what to expect and cover off the required paperwork so we could get on the road quickly. When we arrived at the pick-up location, Shon gave us a thorough overview of all the systems and made himself available at any time to call if we needed any help. The Mercedes Airstream was in great condition and delivered clean and ready to go! It was very easy to drive and navigate and was a very comfortable coach (we actually slept in the Airstream 4 nights and it was surprisingly comfortable when adding some additional bedding). I would highly recommend this rental.
Denise
5febbraio 2021
Though our trip wasn’t for a happy occasion, renting the Sprinter relieved the stress of traveling during a pandemic. Very Thankful for the convenience!
Don D.
1febbraio 2021
We took this RV for a trip to New Mexico. Upon return a "claim" was filed for some scratches below the bumper. Purely cosmetic, can't be seen and nothing other than normal wear and tear on a 5 year old, 80k + mile vehicle returning from a 1800 mile trip.
I think the owners know that all renters have a $1000 deductible on their renters insurance and this is a great way to boost revenue. If this sprinter is cheaper than the rest, now we know where the additional $$ are made from. They can pick any small scratch after a trip on such a large vehicle and file a bogus claim and pocket the deductible.
Never Again!
I think the owners know that all renters have a $1000 deductible on their renters insurance and this is a great way to boost revenue. If this sprinter is cheaper than the rest, now we know where the additional $$ are made from. They can pick any small scratch after a trip on such a large vehicle and file a bogus claim and pocket the deductible.
Never Again!
risposta di Jacqueline
It is unfortunate that anyone would try to paint a picture suggesting that we would make false claims to retain a renters security deposit. We have no interest in defrauding our renters, the insurance company or Outdoorsy...shame on you! Yes, this vehicle at the time had 80K miles on it and normal wear and tear but it is a well kept and a beautiful vehicle. We pride ourselves on making the rental experience easy and pleasant for our renters by providing a serviced, ready for the road, CLEAN vehicle. We follow the rules of Outdoorsy when doing a rental by making sure we do a complete and thorough walk thru with the renter (while also taking pictures) pointing out normal wear and tear and any known damages that you Manil signed off on. Our ground kit on this 2015 Mercedes Airstream was NOT damaged prior to you taking possession of it. Our pictures indicate that. After you returned and while conducting another thorough walk-thru with you (and taking pictures), it was pointed out then that damage had been done to the drivers side ground kit. It is very noticeable. As your contract states, you are to return the vehicle back in the same condition as you received it. A dented up, scratched up ground kit is more than cosmetic damage. It will require shop time. As with any claim, we do not just come up with a price. It is required that we send in before and after pictures and the forms that you signed. The claims department then makes a decision and provides us a cost for repair bid and if necessary we can get our own bid. So to suggest that we did this to boost revenue is simply a falsehood and again shame on you. We don't need to do that, we don't need your money. We are not in this to scam people but rather help families make fun memories. We get joy out that! We have had nothing but great renters and experiences since beginning this journey of renting. Unfortunately there is always one that will attempt to make it bad for the rest. You're right, never again. Owners beware!
Jonna J.
5dicembre 2020
We had a wonderful experience renting Jacqueline and Sean’s van! Everything about the listing was accurate and they went above and beyond to make our rental process run smoothly. They were available if we had any question. The van was stocked with all the necessities for traveling. They even put gloves and mask in the van for our use during this pandemic. The van was very clean and ran smoothly. I would highly recommend renting from Jacqueline and Sean! Their van truly made our trip to Colorado one to remember!
Thank you Jacqueline and Sean! We would definitely rent from you again!
Thank you Jacqueline and Sean! We would definitely rent from you again!
1 Foto inviate da Jonna J.
Jonathan P.
5settembre 2020
Jacqueline and Sean were fantastic owners to work with. They spent ample amount of time going over the vehicle with us and making sure everything was in good working order. One of the TV's wasn't working and they offered to immediately get it fixed before we headed out of town. The vehicle was perfect for our traveling family and definitely made the trip more enjoyable for the kiddos and parents.
Sara P.
3luglio 2020
First off, Shon and Jackie are delightful. Their communication and flexibility is fantastic! They were very accommodating with our pick up needs. Due to Covid, rather than tent camping, we booked the RV with the intent to avoid public facilities. Unfortunately 2 days in to our trip the plumbing became and issue. Shon was quick to respond with suggestions and made every attempt to help, but we were unable to resolve the issue on the road. Fortunately, we were at at very clean RV park in Colorado Springs, and felt safe enough to use their facilities. It was just unfortunate we weren't able to use the vehicle they way we had intended. Shon & Jackie were both very apologetic and sincerely sorry this incident occurred. If you're planning to use the vehicle for all of your bathroom needs, just make sure this issue is resolved prior to booking. Also note, you are not allowed to use the awning for shade, you'll need to bring a separate shade alternative. Otherwise, the RV drives amazingly and I wouldn't hesitate to rent an RV in the future!
1 Foto inviate da Sara P.
Michael J.
5giugno 2020
Jacqueline and her husband were great to work with and renting their RV was a wonderful experience. We hope to rent from them again in the future!
Deepali Y.
5giugno 2020
Absolutely amazing experience. Owners Jacqualine and Shon accommodated our needs and were exceptional in terms of communicating. They took care of every detail to make the experience most enjoyable.
Derrick P.
5maggio 2020
Fantastic vehicle! Plenty of room for my entire family for a long road trip up North. Great mpg and smooth ride. The Shepard's are very easy to work with.
Scott B.
5aprile 2020
Incredible time. Jacqueline and her husband were awesome and super responsive!