4.8
Membro di OutdoorsyRivenditore dal giugno 2017
50% di tasso di rispostaRisponde generalmente in meno di 6 ore
Chi è Duek Motorhomes
4.8
Membro di OutdoorsyRivenditore dal giugno 2017
50% di tasso di rispostaRisponde generalmente in meno di 6 ore
7 veicoli in affitto
Ricordi di viaggio con il veicolo di Duek Motorhomes
Luis C.
5marzo 2024
Great experience!!!
Eduardo B.
5luglio 2023
Great experience with the RV, everything worked as expected, surely they are on our next RV trip’s plan.
Agueda O.
5gennaio 2023
Ana P.
5novembre 2022
A melhor experiência da vida, obrigada pelo carinho, dicas e roteiro. Já programando a próxima 😃
Han S.
5agosto 2022
Perfect RV combined with very good service !!
Patrick J.
5agosto 2022
Jose B.
5marzo 2022
jose barbosa reis Neto
Rodolfo B.
5febbraio 2022
Ivan T.
0.5agosto 2021
I didn’t like this organization. Unfortunately can’t advise them for you. Look for another one
risposta di Duek
This review caused us a big surprise, as when the customer arrived, we asked how everything was during the trip and the reply was that everything was great. Also, during the rental period, we communicated with the customer, and absolutely no issues were reported by him regarding the RV.
Upon arrival, we did the regular “check in” procedure and some damage was noted (teared upholstery at driver seat and sofa bed armrest and two doors of the kitchen cabinetry had fallen). We contacted the related service providers and presented the quotes to the customer, who started to argue saying that he did not cause the damage. We showed him the pictures of the unit before his departure and after a 50% discount on the cabinetry damage he said he agreed. At this point, everything seemed to be ok. He later wrote the above review without any further explanation. Apparently, he was unhappy for paying for the damage he caused on the vehicle. It is very upsetting to face this kind of situation when a customer does not write a faithful review and is just trying to damage a business reputation.
After six years of operation, we are very proud of having only five star reviews, but unfortunately this customer was not fair when he rated our service as just one star.
Upon arrival, we did the regular “check in” procedure and some damage was noted (teared upholstery at driver seat and sofa bed armrest and two doors of the kitchen cabinetry had fallen). We contacted the related service providers and presented the quotes to the customer, who started to argue saying that he did not cause the damage. We showed him the pictures of the unit before his departure and after a 50% discount on the cabinetry damage he said he agreed. At this point, everything seemed to be ok. He later wrote the above review without any further explanation. Apparently, he was unhappy for paying for the damage he caused on the vehicle. It is very upsetting to face this kind of situation when a customer does not write a faithful review and is just trying to damage a business reputation.
After six years of operation, we are very proud of having only five star reviews, but unfortunately this customer was not fair when he rated our service as just one star.
Camila B.
5luglio 2021
Me and my family had the trip of our lives! I grant most of the success to this amazing company, Duek Motorhomes. We rented a very well maintained vehicle and had support every time we had doubts during the trip. We’re counting the days for our next adventure.
Ash F.
5luglio 2021
I really enjoyed my experience with Duek. I will be reserving with them again in the future.
Fernanda M.
5marzo 2021
We had an excellent experience with Duek. This was our first time RV’ing. Initially we were very nervous, but Duek helped us all along the way. We did have a weird experience with the fridge (it kept turning off and on), but aside from that everything was great. We will definitely book again.
Igor P.
5dicembre 2020
Amazing experience!
Chana F.
5luglio 2020
We had an amazing roadtrip! Everything went very smoothly and we were very comfortable with this RV! Thank you so much, we had a great time!
Alexandre R.
5giugno 2020
Awesome!!!
